Terms of Trade

Wholesale and Trade Terms of Trade

The following terms apply to wholesale of all Hufglocken brand products. 

MINIMUM QUANTITIES
There are no spend minimums for physical retail stores, however there is a first order minimum order is $800.00 AUD (exclusive of freight).


FREIGHT
We ship via Australia Post as this is the most cost effective method. Alternatively we are happy to organise goods for courier collection.

Freight is not included in product pricing, instead it is calculated and applied to your final invoice before payment and dispatch. You will receive a freight quote before your order is shipped. Shipping fees apply to each separate order. 

International orders will be sent via TNT or Australia Post. with all import taxes and duties are payable at your own expense. 


RETURNS & CANCELLATIONS
Return of faulty/broken items should occur within 5 days of receiving them. To report a broken item, please email the details of the damage and an image to hufglocken@gmail.com and quote your invoice number. Non-delivery must be reported immediately.

All orders are final and cannot be cancelled once the order has been confirmed and the final invoice has been generated. We do not accept return of unsold goods, change of mind or preference of natural variation in patterned items like Ostrich print.


EXCLUSIVITY

Please note as a Hufglocken stockist you do not automatically receive exclusivity in your area and without a written agreement we cannot guarantee exclusivity. If you would like to stock Hufglocken exclusively please read the below terms and contact us at hufglocken@gmail.com to receive an application form.

You are responsible for:
•    Contacting Hufglocken via hufglocken@gmail.com to receive an exclusivity form and submit within 7 working days.
•    Ensuring that all store locations you wish to have exclusivity for are included on your application. If you move location you must inform us in writing at hufglocken@gmail.com. Please note that moving to a new area may impact your arrangement with us.
•    Informing us via email at huflocken@gmail.com of any changes to business structure, management or ownership that will affect our trading arrangement.
•    Spending a minimum of $5,000 AUD (inc GST) per financial year.
•    Tracking seasonal spending and contacting us regarding any concerns about meeting the minimum spend.
•    Ordering a range of products from Hufglocken’s most recent collection to provide customers with seasonal designs.
Please note, if you are a new stockist and wish to apply for exclusivity with your first order a minimum spend of $1,600 (inc. GST) applies to that order. 

Hufglocken is responsible for:
•    Supplying our products to you exclusively in your suburb as specified on the written agreement.
•    Maintaining an honest and transparent relationship with you.
•    Providing specialised support, communications and materials relevant to Hufglocken
•    Referring traffic to your store and promoting your status as an exclusive stockist in your suburb.


ORDER DISPATCH
We try to ship your order out as soon as possible. 


PRICES
Prices shown on order forms and online are inclusive of GST. We reserve the right to alter our pricing at any time, unless already invoiced. The RRP for each product is listed on our main website (www.hufglocken.com) and on our price lists. Stockists are free to set your own pricing as you see fit, but we ask that the products do not retail under the set RRP, unless they are clearly marked as being on sale. We kindly request that new collections are not sold below the RRP.


PAYMENT TERMS
We accept as payment Bank Transfer or Credit card.

New customers will be placed on Proforma until such time that total orders invoiced is over $2000. Once customers have reached the $2000 expenditure they will be placed automatically on 7 day net account providing they have been approved by Hufglocken.


 PRE-ORDERS

Estimated delivery dates are approximate and for guidance only. We try our best to get your order dispatched to you as soon as possible, but we are sometimes affected by delays outside of our control. Pre-orders are considered final orders and cannot be cancelled once paid.
We reserve the right to cancel the production of any of the products in our range. If this occurs, the payment received for the cancelled product will be refunded in full to the stockist.


COPYRIGHT & INTELLECTUAL MATERIAL
All Hufglocken product images and product copy are subject to copyright and are the property of Hufglocken. Approved Hufglocken stockists are welcome to use any of the images on the Hufglocken website for the purpose of promoting the product/s. 


LIABILITY 
Hufglocken cannot be held liable for any losses, costs, damages and expenses (including legal costs) resulting from claims arising out of your breach of these Terms of Trade.


AGREEMENT OF TERMS 
By placing an order with Hufglocken you are agreeing to the above terms and conditions. These terms are subject to change at any time. If the terms are amended they will be effective immediately. 


 

Hufglocken FAQ

Please note all items within a order are sent together. If you are ordering preorder or custom items - the order will be sent when all are ready. 

 

How much will it cost to ship my item?

In short - Worldwide Orders over $150 AUD have complimentary Insured & Trackable Airmail. 🌏🌏🌏

Please note all items within a order are sent together. If you are ordering preorder or custom items - the order will be sent when all are ready. 

 

In Australia

Orders < $150 - Regular Postage  $10

Order > $150  - Free Regular Postage

 Insured Postage - $12

Small orders Express Postage - $13

Large orders Express Postage - $26

 

New Zealand

Orders over $150 have free Insured & Trackable Airmail.

Trackable Airmail $15

 International Express $25

 

USA/Canada

Orders over $150 have free Insured & Trackable Airmail.

Australia Post - Standard Airmail $20

Australia Post - International Express (5 to 14 business days) $45

 

Overseas

Orders over $150 have free Insured & Trackable Airmail.

Trackable Airmail $20

International Express $45

 

 

 

 

What size is my horse?

EA Mattes Sizing Chart :

Bell boots :

Generally (Measurements here)

11.2hh -14hh - S Bell Boots

14hh - 14.2hh - M Bell Boots

14.2hh - 15.2hh - L Bell Boots

15.2hh - 16 hh + - XL Bell Boots

 

Tendon boots :

Generally (Measurements here)

up to 12.2hh - XS Front/XS Hind

12.2hh -14hh - XS Front/S Hind

14hh - 14.2hh - S Front/M Hind

14.2hh - 15.2hh - M Front/L Hind

15.2hh - 16.2hh - L Front /XL Hind

16.2hh + - XL Front/XL Hinds

 

 

Saddle Pad Care

 

Bell Boot & Brushing Boot Care

Please don't machine wash boots with rhinestones or glitter detail as the agitation will damage them - just hose off after the horse. 

Hose of the outer if muddy/sandy along with your horse. Treat the patent outer with care - a quick brush using soapy water will be all they need. Dry in the shade.

It is not advisable to wash in the machine as horse people seem to think this means jamming in with girths, halters etc. etc. Please don't! If you absolutely must - place in a washing bag, cool, front loader and on the gentlest cycles (Aka like you wash delicates!).  Make sure you do all the hook/loop up! Simply twist the elastic and voila! You can fold the strap back up to it's furry side on the boot. 

Treat your Hufglocken products with care...and they will love you back!! :)

 

Returns

Any issues? Send us an email hufglocken@gmail.com We will do our best to help you! 

 

I would like to order products for my team, can I get a discount?

Sure! Please email us - hufglocken@gmail.com We very proud to outfit many Show Horse teams and Dressage stables.

 

Can I get sponsorship?

At present we are not seeking to participate in sponsorship arrangements of any kind with individuals or organisations. 

 

Do you have Afterpay or Zip?

Yes we have this as a payment option at the checkout.